LEGAL
Privacy Policy
Last updated: 2025 · Soul Helper Ltd, United Kingdom
This Privacy Policy explains how Soul Helper Ltd collects, uses, and protects your information when you use our app and website.
1. Information We Collect
We may collect the following information when you use Soul Helper:
Account Information:
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Email address used to create and access your account
Personal Information:
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Name and surname
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Relationship to the deceased
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Date of birth
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Date of death
Funeral Planning Information:
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Funeral date and timeline details
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Funeral preferences and personal touches
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Budget information
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Coffin, celebrant, memorial, headstone and flower choices
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Information about funeral plans or insurance
Content You Upload:
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Optional photos you choose to upload, such as images of the deceased or relevant memories
Sensitive Information:
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Religious or cultural preferences related to funeral arrangements
2. How We Use Your Information
We use your information to:
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Provide and personalise your funeral planning experience
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Generate your checklist and timeline
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Help you organise funeral arrangements
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Deliver personalised grief-related support content
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Improve and develop the app
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Send relevant push notifications related to your tasks (which can be turned off at any time)
3. Sharing Your Information
We do not sell your personal information.
We may share limited information:
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With funeral service providers, only when you choose to contact them through the app
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With trusted third-party services (such as hosting and infrastructure providers) that support the operation of the app
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Where required to comply with legal obligations
4. Data Storage and Security
Your information is securely stored using trusted third-party infrastructure, including Firebase
(Firestore), which provides a secure and scalable cloud-based environment.
Soul Helper Ltd retains full ownership and control of all data stored within the platform. Access to
data is strictly controlled and limited to authorised parties only:
•
Soul Helper Ltd (Admin) has full control of the data
•
Development partners may have limited technical access only where necessary to support the app
We use appropriate security measures, including authentication and access controls, to protect
your information from unauthorised access, loss, or misuse.
While we take all reasonable steps to protect your information, no method of transmission over the
internet is completely secure.
5. Your Rights
If you are based in the UK, you have the right to:
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Access your personal data
•
Request correction of your data
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Request deletion of your data
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Withdraw consent at any time
To exercise these rights, please contact us.
6. Data Retention
We keep your personal information for as long as your account is active or as needed to provide our services.
You can delete your account and all associated data at any time within the app.
When you choose to delete your account, all of your personal data, including checklist information, timeline details, uploaded photos, and preferences, will be permanently removed from our systems. This action cannot be undone.
We may retain limited information where required to comply with legal or regulatory obligations.
7. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
contact@soulhelper.co.uk
