LEGAL
Terms & Conditions
Last updated: 2025 · Soul Helper Ltd, United Kingdom
These Terms & Conditions govern your use of the Soul Helper app and website. By using Soul Helper, you agree to these terms.
1. About Us
Soul Helper is operated by Soul Helper Ltd, based in the United Kingdom.
2. Use of the App
Soul Helper provides tools and guidance to help users organise and plan funeral arrangements, including personalised checklists, timelines, and access to local service providers. You agree to use the app only for lawful purposes and in a way that does not misuse, disrupt, or interfere with the platform.
3. Age Requirement
You must be at least 18 years old to use Soul Helper. By using the app, you confirm that you meet this requirement.
4. Accounts
To access certain features, you may be required to create an account using your email address. You are responsible for:
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Keeping your login details secure
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Ensuring the information you provide is accurate
We reserve the right to suspend or remove accounts that misuse the platform.
5. User Content
You may upload and store information within the app, including personal details, funeral
preferences, and optional images. You retain ownership of your content. By using the app, you grant Soul Helper Ltd permission to store and process this information in order to provide the service.
6. Guidance and Support
Soul Helper is designed to support and guide you through the funeral planning process. While we aim to provide helpful and accurate information, it is intended as general guidance only and should not replace professional, legal, or medical advice where required.
7. Third-Party Service Providers
Soul Helper may display or connect you with third-party service providers, such as funeral
directors, celebrants, florists, and other related services.
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We do not verify all providers listed on the platform
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We monitor profiles and may remove content that is inappropriate or offensive
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We do not guarantee the quality, availability, or outcomes of any services provided
Any interaction, communication, or agreement with a third-party provider is solely between you and that provider.
8. Contact with Providers
Users may contact service providers via the contact details provided (such as email). Soul Helper is not responsible for any communication or arrangements made outside of the app. Future features may include in-app messaging, but this does not change the responsibility of the user to make their own decisions.
9. Local Services Information
The app may display local service providers based on the location you enter. Some of this information may be sourced from third-party platforms (such as Google) to help users discover relevant services. We do not control or guarantee the accuracy of third-party listings.
10. Provider Accounts (Future Features)
Service providers may be able to create accounts within the app to showcase their services. Additional features, such as subscriptions or featured listings, may be introduced in the future.
11. Availability of Service
We aim to ensure the app is available at all times, but we do not guarantee uninterrupted access. We may update, modify, or temporarily suspend the service where necessary.
12. Limitation of Liability
Soul Helper is provided as a support tool. To the fullest extent permitted by law, Soul Helper Ltd is not responsible for:
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Decisions made based on the app
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Funeral arrangements or outcomes
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Services provided by third-party providers
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Any indirect or consequential loss arising from use of the app
13. Account Deletion
You may delete your account and all associated data at any time within the app. When you choose to delete your account, all of your personal data, including checklist information, timeline details, uploaded images, and preferences, will be permanently removed from our systems. This action
cannot be undone.
14. Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of the app after changes means you accept the updated terms.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
16. Contact
If you have any questions, please contact:
contact@soulhelper.co.uk
